Quality Service
Quality Service to Customers: A Key to Success
When customers are unhappy with the service they receive, most don't complain--they simply don't come back.
"Quality Service: Defining It, Building It and Sustaining It" uses a total quality management approach to improving customer service that is effective at all levels of an organization.
The program guides you through the three phases of developing and implementing quality service, and concludes by helping you create your own action plan for excellence. The result is a long-term, real world solution to an ongoing business challenge--getting and keeping your customers.
The biggest problem my salespeople face is this; we have a product that makes sense to most people, we're unique in the insurance industry, we're best in class according to everyone, but our salespeople continue to sell on an intellectual level - if there is one thing all salespeople agree on is that people buy emotionally and justify their decisions intellectually. Sandler gives them the ability to sell on an emotional level without feeling the pressure that most salespeople feel...and make a lot more money along the way.
Alex Horton, RSC, AFLAC