Skip to main content
PEAK Sales 203-264-1197 | Southbury and Farmington, CT

This website uses cookies to offer you a better browsing experience.
You can learn more by clicking here.

Donna Bak

People want to be heard at their jobs, they want to have a voice, to give their input. Creating an atmosphere in which your people feel comfortable speaking up, and also feel like they’re heard is a crucial element in building an open and positive business culture.

So much time and money is spent identifying new prospects and closing deals that the current client base often gets ignored. Keeping your clients happy is foundational to the success of any business and the least cost option of sustaining revenue.

Improve patient care and HCAHPS by Your Improving Talent Selection Strategy.  This is your "cheat sheet" of the most important metrics that will help you improve your talent selection when hiring healthcare employees. 

We hear that the average lifetime value of a patient is between $300,000 and $600,000. The medical community generally agrees that acquiring a new patient is more expensive than retaining an existing patient, therefore having a patient retention strategy in place is key to the long-term health of a practice.

Raise your hand if you are an expert in your field. I would imagine that most of you are. Now let me ask you this. Is your expertise getting you to where you want to go in your career advancement? If the answer is no, then you will want to watch the 12 minute microlesson.

A characteristic of a winning athlete is one who can maintain their composure in a stressful situation. Have you ever noticed that this seems easier for some people than for others?

Winning enterprise business presents unique challenges to selling teams and selling organizations in general. First you need to understand how selling to large corporations differs from the less complex world of selling to small and medium-sized companies. It takes time, energy, commitment and money but the payoff can be huge.

Does your medical practice need a salesperson?  That depends on your business plan.

Are you in growth mode? Do you want to expand your client base?
Are you competing against groups your size or larger?
Do you have a hospital that is offering your same services – so you are vying for the same patients?
Are you not getting the referrals from patients or primary care physicians that you feel you should?

Then the answer is yes.

Unless you are a vendor at a flea market you really don’t want to get into the negotiating game with your buyers.

First a little Marketing 101 for all of you that slept through that class in college…

Healthcare providers are the first to recognize how important having a high and healthy self-worth is to successful, peer-to-peer interactions with patients and colleagues. Many of you have told me that you often have to perform your own first aid when it comes to maintaining a strong personal sense of self-worth during a busy day.