Lots of older managers use the "Millennial" label as an excuse not to engage, not to be accountable, not to learn about a given salesperson. Sometimes, it’s almost like we throw up our hands when we run into a problem and simply say, “Oh, well, I don’t know what to do, and how could I? This person is a Millennial.” That’s unacceptable. It’s a cop-out. This is more than a generation gap; it’s a major management blind spot.