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PEAK Sales 203-264-1197 | Trumbull and Farmington, CT
 

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Communication

The first part of a calendar year is an appropriate time to think about the critical values that will best support us as we pursue the year’s goals.

Consider this BUYER/SELLER Scenario:
“Tim, that’s a really fine product you have,” responded Joanne.
“Well, I certainly appreciate hearing that,” responded Tim figuring that in the next moment or two, she was going to make up her mind about buying...

Match and mirror the way your customer communicates and the customer will think you are speaking their language. Be prepared with the necessary tools to speak to all three NLP types.

What did you get done yesterday? So far today? You are always busy right, but are your days productive?

People want to be heard at their jobs, they want to have a voice, to give their input. Creating an atmosphere in which your people feel comfortable speaking up, and also feel like they’re heard is a crucial element in building an open and positive business culture.

So much time and money is spent identifying new prospects and closing deals that the current client base often gets ignored. Keeping your clients happy is foundational to the success of any business and the least cost option of sustaining revenue.

We hear that the average lifetime value of a patient is between $300,000 and $600,000. The medical community generally agrees that acquiring a new patient is more expensive than retaining an existing patient, therefore having a patient retention strategy in place is key to the long-term health of a practice.

During one of their coaching sessions, Jason asked his manager Ellen if she could think of one area he could work on over the next 30 days that would result in a dramatic and rapid improvement of his closing numbers. He was surprised at how quickly she answered.

Ellen suggested: “Learn to speak three more languages.”

Has this ever happened to you? You had an initial meeting with someone and you asked that person what seemed to be all the right questions. You had what felt to you like a good conversation, and based on that conversation, you scheduled a follow-up meeting. You sat down at your computer to follow through on next steps and ... you remembered nothing.

Hearing and listening are the same because they both use our ears, but they are also different.  Hearing is more of a science and listening is more of an art.  Getting better at showing patients that you are listening to them will create more raving fans for your medical practice.