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Doctors: When it comes to your practice, would you rather sing a solo or join the choir? Different models offer greater or lesser autonomy and financial benefits, and generally, more autonomy means less financial reward, and vice versa. It’s important to consider all possible scenarios before making a decision.

Match and mirror the way your customer communicates and the customer will think you are speaking their language. Be prepared with the necessary tools to speak to all three NLP types.

Docs: Is your Practice Culture Working?

True leadership comes from the top down, but it is often the management team that will lead the troops into battle every day. Those teams enforce the culture that the managing partners put forth.

Improve patient care and HCAHPS by Your Improving Talent Selection Strategy.  This is your "cheat sheet" of the most important metrics that will help you improve your talent selection when hiring healthcare employees. 

We hear that the average lifetime value of a patient is between $300,000 and $600,000. The medical community generally agrees that acquiring a new patient is more expensive than retaining an existing patient, therefore having a patient retention strategy in place is key to the long-term health of a practice.

Does your medical practice need a salesperson?  That depends on your business plan.

Are you in growth mode? Do you want to expand your client base?
Are you competing against groups your size or larger?
Do you have a hospital that is offering your same services – so you are vying for the same patients?
Are you not getting the referrals from patients or primary care physicians that you feel you should?

Then the answer is yes.

Healthcare providers are the first to recognize how important having a high and healthy self-worth is to successful, peer-to-peer interactions with patients and colleagues. Many of you have told me that you often have to perform your own first aid when it comes to maintaining a strong personal sense of self-worth during a busy day.

Physicians need to be able to differentiate themselves from their competitors and have a clear defined value proposition that goes beyond the offering of great health care.

If we want to achieve successful results with patients, we must always be conscious of how to adjust our behavior to meet the unique preferences of the other persons. This is critical in providing excellent patient care and customer service.

Healthcare professionals want to enjoy their work but it seems that there are more and more obstacles getting in their way. Mayo Clinic Proceedings reported the findings from a 3-year study that the work-life balance of physicians in the U.S. is continuing to deteriorate leading to professional burnout.

Perhaps you have found yourself in a perpetual cycle of feeling pressured, stressed and bombarded from your patients, insurance companies, and your staff. But what could change in health care that would lead to different results for providers, hospitals, and medical practices?

The summer months can be some of the most challenging for a medical group in terms of patient satisfaction and new patient attraction.  

Help each member of your medical group stay focused and not lose ground during the summer months. The offices that see summer as a slow-down period lose ground in the fall months.

We’ve spent quite a bit of time talking about communication, customer service and how it is so important in the health care field as it relates to patient satisfaction. But, you guessed it – there are other triggers out there that are making patients less than happy: Non-Verbal communication between health care providers and patients. It’s a problem that all practices will want to address.

Hearing and listening are the same because they both use our ears, but they are also different.  Hearing is more of a science and listening is more of an art.  Getting better at showing patients that you are listening to them will create more raving fans for your medical practice.  

Donna talks about the attitude, behavior, and techniques of successful patient advocates, nurses, doctors, and other healthcare workers in a preview of the brand new book. She will share some best practices for greeting patients, handling long wait-times, and more...