"Patients know they have choices, and they are demanding a better 'people experience' from healthcare providers. How do we meet that challenge? Donna Bak and the Sandler team have the answer: We must elevate the 'people experience' for both patients and internal staff. By following her plan for doing so, we can better position ourselves to withstand the many pressures that arise in today's medical field."

-- Glenn Elia, CEO of Connecticut Orthopaedic Specialists