You're selling—whether you realize it or not.
Do you have to deal with prospects or customers who are confused, frustrated, or upset?
Are you expected to defuse emotionally charged encounters?
Do you frequently have to interpret situations and solve problems… even when insufficient information is provided?
If you are a customer service or inside sales representative, the answer is “yes.” You have to do it every day. And, you’re expected to do it calmly and respectfully even when dealing with people who are anything but calm and respectful.
In discussing client relations, we are not just discussing the work of the Customer Service Department. We need to look at the company-wide approach to clients - that's all of us, not one of us or a few of us. How strong is your organization’s retention and development of existing clients?”
Recurring revenues come from long-term relationships with your customers. Relationships built from a good foundation with open communication, mutual respect, and good intentions will weather almost any storm.
How confident are you today in your support team’s ability? Will they recognize and grow prospective business opportunities from inside their department?
Sandler has specific strategies and techniques that will enable you to effectively and efficiently deal with difficult people and situations, address customer needs, and solve problems with best-fit solutions while keeping your emotions in check and without in any way “manipulating” the customer.
When you become Sandler-certified, you have access to measurable results at every step of the training process. Your progress is documented from competent through proficient to sales mastery.