Learn how to improve your attitude, behavior, and technique in active listening. Frank Moore talks about paying attention, paraphrasing, and other best practices for engaging conversations.
Effective salespeople and customer service agents alike find their success in being able to show just the right amount of empathy without giving away their margins. Additionally, managers who can show empathy to their teams will be more effective in motivating them to fulfill responsibilities or accomplish goals.
Has this ever happened to you? You had an initial meeting with someone and you asked that person what seemed to be all the right questions. You had what felt to you like a good conversation, and based on that conversation, you scheduled a follow-up meeting. You sat down at your computer to follow through on next steps and ... you remembered nothing.
Hearing and listening are the same because they both use our ears, but they are also different. Hearing is more of a science and listening is more of an art. Getting better at showing patients that you are listening to them will create more raving fans for your medical practice.
